Frequently Asked Questions



**Shipping**

- *When will my order be shipped?*
Orders will be processed within one to two business days after the order is placed and will be shipped on the day following the processing day. Please make sure to note the estimated arrival date on the product page so you can plan accordingly. *Shipping Estimates* Estimated shipping timelines are calculated based on average shipping times. Schedule estimates are based on business days and do not include weekends and holidays. If your order does not arrive within the estimated shipping timeframe or if you have additional questions about shipping, please contact us at contact@artizelle.com.

- *What time are deliveries usually made?*
Items are delivered depending on the local postal system and generally occur during business hours (Monday to Friday, 9:00 AM to 5:00 PM).

- *What is the shipping fee?*
We do not charge shipping fees. Free shipping.

- *Can I modify my delivery address?*
Orders are processed as quickly as possible, and therefore, it may not be possible to modify them after they are placed. If you need to modify or cancel an order, please contact us at contact@artizelle.com as soon as possible or before the order is confirmed.

**Order**

- *What happens after I place an order?*
You will receive an order confirmation email that includes a receipt number. A link to your order receipt will be provided, which includes a summary of your order and customer information. Once the order is processed and shipped, you will receive another email with your order number and tracking link.

- *I have an issue with my item, what should I do?*
If you have a problem with your item, please email us immediately at contact@artizelle.com with a photo of the damaged item or the incorrectly received item, along with your order number. We will replace or resend it to you. Note that the replacement must be requested within 14 days of receiving the item and is subject to approval.

- *I am having trouble placing my order, what should I do?*
If you are having trouble placing an order on our website, we suggest the following:
1. Clear your browser history, including cache and cookies, and try again.
2. If step 1 does not work, try using a different browser. Google Chrome or Mozilla Firefox is recommended.

- *What payment methods can I use?*
We accept the following payment methods:

- *What should I do if the payment is not accepted?*
1. Check if your payment method is up to date.
2. Ensure you have sufficient funds in your account for the purchase.
3. If you still encounter issues, contact your bank to check for any problems with your account.
4. Try making the purchase again with a different payment method.

- *How do I cancel my order?*
Contact us within 24 hours if you wish to cancel or modify your orders. After this window or if the order has been processed, we cannot make any changes.

- *How can I track my order?*
As the recipient, it is your sole responsibility to track your order and provide the necessary requirements to customs or the carrier. If the order has been labeled as a return to sender or unsuccessful delivery due to the recipient's inability to track or failure to provide the necessary requirements or notification to the carrier, we cannot process any refunds or replacements free of charge, and you may need to place the order again. Once your item is shipped, you will receive an email with the tracking number. Tracking numbers may take up to 48 hours to show movement after the shipping label is created. When the item is in transit, depending on the route, it will take at least 24 to 48 hours to pass between scans from collection to delivery at different centers.

- *What if I still haven't received my order after 30 days?*
Inform us via email so we can help you better verify the status of your package. We will resend a replacement at no additional cost.